Shipping policy
SHIPPING RATES
Free shipping is available on all orders of €100 or more within Belgium, the Netherlands, Germany, and Luxembourg.
Standard shipping rates:
- Belgium: €7.95
- Netherlands, Germany, Luxembourg: €8.95
- Austria, Denmark, France, Monaco: €10.95
- Czech Republic, Hungary, Italy, Poland, Slovakia, Slovenia: €14.95
- Croatia, Finland, Ireland, Romania, Spain, Sweden: €24.95
- Bulgaria, Estonia, Greece, Latvia, Lithuania, Norway, Portugal: €31.95
WHEN WILL MY PARCEL BE SHIPPED?
As soon as we receive your payment, your package will usually be shipped within 2 to 4 working days. Our products are handmade in low batches to ensure good quality products. Please note that business days exclude weekends and holidays.
HOW DO I KNOW IF MY PARCEL HAS BEEN SHIPPED?
When your package has been shipped, you will receive an automatic email with a tracking code.
HOW CAN I PAY FOR MY ORDER?
Paying for your order can be done safely with bancontact/mistercash, maestro, visa, mastercard or paypal.
For any questions about your shipment, please contact us at hello@pinopets.com.
